REAL PEOPLE, REAL ANSWERS
Got a question? Ask away.
Send a message and someone in Australia writes back, not a bot shuffling tickets. Ask about plans, setup, or whether Roo really does read every email (he does).
Replies land within one business day, Monday to Friday, from our team here in Australia.
Australian-owned and run
Real replies from real people
Month to month, cancel any time
HOW TO REACH US
Three ways to say hello
However you reach us, a person in Australia reads it and writes back, not a queue.
Email hello@senderoo.com.au
The fastest way in. Describe what you need and we'll reply within one business day, Monday to Friday.
Use the form below
Tell us what you're building or what's gone sideways. We read every message in order, no ticket number required.
Australian hours, Australian team
We work Australian business hours, so the person replying understands your market and your inbox.
SEND US A MESSAGE
Tell us what's on your mind
Stuck setting up a sending domain, deciding between plans, or just want to tell us Roo's got good energy — this message goes straight to a person.
WHAT HAPPENS NEXT
Three steps from message to answer
No auto-reply loop, no account required to ask.
Your message lands with us
It arrives in one inbox, read in order by a real person in Australia, not sorted by a bot.
You hear back within one business day
Monday to Friday. Most questions get answered well inside that window.
You get pointed to the right next step
A straight answer, a link to a guide, or an invitation to create your free account and see for yourself.
QUICK ANSWERS
Before you hit send
How fast will someone actually reply?
Within one business day, Monday to Friday. Most messages get a reply well before then, from someone in Australia, not an offshore queue.
Do I need an account before I contact you?
No. Ask anything first. Creating an account is free and takes a couple of minutes if you decide to go ahead afterwards.
Can you help me work out which plan fits my business?
Yes. Tell us roughly how many people you email and how often, and we'll point you to the plan with enough credits for that. Plans only differ by monthly credits, nothing else is held back.
I've hit a technical snag — what should I include?
Send us the email address on your account, what you were trying to do, and a screenshot if you've got one. It's the fastest way for us to find the problem and fix it.
Do you take phone calls?
Not yet. We're an email-first team, which means your question goes straight to the right person instead of sitting on hold. Email usually gets you an answer faster than a phone queue would.
Will contacting you sign me up for marketing emails?
No. We only email you about what you've asked about. Any list you do join follows the Spam Act 2003: your consent, clear sender details, and an unsubscribe link in every message.
Still thinking it over?
Create your free account